Refund policy
Refund & Returns Policy
Every item at The Curated Case is printed just for you when you place your order. Because of this, we handle returns a little differently from a regular store. But if something isn't right with your order, we'll make it right.
Damaged, defective or incorrect items
If your item arrives damaged, misprinted, defective, or isn't what you ordered (wrong product, size or color), we'll send you a free replacement or a full refund, whichever you prefer.
To request this, please contact us through our Contact page within 30 days of delivery and include:
- Your order number
- A clear photo of the issue (and of the label, if you received the wrong size)
You won't need to send the item back.
Size exchanges and change of mind
Because each item is made to order, we're unable to accept returns or exchanges for wrong size, change of mind, or color preference. Please check the size chart on each product page before ordering. If you're unsure about sizing, message us before you buy and we'll gladly help.
Lost packages
If your order shows as delivered but hasn't arrived, or tracking hasn't updated for an unusually long time, please contact us within 30 days of the expected delivery date. We'll investigate with the carrier and arrange a replacement where appropriate.
Please double-check your shipping address at checkout. We're unable to cover orders sent to an incorrect or incomplete address provided at checkout, or packages returned to us because they couldn't be delivered.
Cancellations and changes
Orders go into production quickly. If you need to cancel or change your order (size, color or address), please contact us within 12 hours of placing it. After production has started, we're unable to cancel or change the order.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days to appear.
Questions?
We're a small shop and we read every message. Reach us anytime through our Contact page and we'll reply within 1–2 business days.